-Lost & Found
Lost something at Helldorado? Contact the Klokgebouw!
The lost and found for Helldorado will be arranged by the Klokgebouw. We recommend to call them to check if they have found your belongings!
Phone number: 06 48 51 78 26
Everybody is allowed to get in, but people younger than 16 need to have an adult with them. We serve no alcohol under 18.
Download the (free) Helldorado app. At the app you can check the news items, the timetable and practical info. You can also see all the artists who are performing at the festival.
It is prohibited to bring your own food or drinks to the festival.
Having troubles regarding your tickets? Please head to http://customerservice.paylogic.com
First of all, the Joker card will not grant you a free festival ticket, but it can be used as a free day-pass for the spooky pirates. It will also grant you the privilege to request songs at Woody, The Living Jukebox, for free. And last but not least, you will get a discount on the unique Helldorado card deck!
It is prohibited to bring own liquids such as deodorant, lentil fluid etc. to the festival.
We have lockers available at the venue! These are €6 + €5 refund. They are big enough for two wintercoats.
Are you on some kind of medication? It is recommended to send an email to email@example.com. Otherwise you might not be allowed to take your medications inside.
In the Netherlands, the NIX18 law states that alcohol is not allowed for people below 18. Underaged visitors will therefore get an adjusted wristband to prevent them from ordering alcoholic beverages.
Helldorado will open the doors at 13:00. First band will start at 13:30. The last band will be finished at 01:00 & then the festival is finished!
There is a parking garage available at the festival location. Parking cost €7,- per day.
It is prohibited to bring pets to the show.
It is possible to return your tokens, if you have any left. You can return your tokens until one hour before closing time.
It is only allowed to smoke in the designated smoking area.
Unfortunately, it is prohibited to spread flyers without permission from the organization.
Tokens are available at the pay desks. It is possible to pay in cash or with a debit card.
*note: it is NOT possible to pay with a credit card!
Address: Klokgebouw 50, 5617 BD, Eindhoven
Coming to HELLDORADO:
Take bus 13, 17, 401 or 402 from Eindhoven Central and go to busstop “Strijp-S”.
Or take the train to station “Eindhoven Strijp-S”
Volunteer at Helldorado?
Paaspop is in charge of the volunteers at Helldorado. Want to volunteer? Check out http://crew.paaspop.nl!
It is possible to buy a ticket at the box office. These however will be at box office prices and while tickets are available.
attention: Tickets at the box office will only be able to be bought with cash.
Ticket info & personalisation
Tickets voor Helldorado need to be personalised. This means that the name on the ticket should be from the person that owns the ticket. You get instructions on how to personalize your ticket when you download your ticket.
If you want to change the name on the ticket, here.
Can’t come to Helldorado no more? Oh no! In this case we advise you to sell your ticket through Ticketswap.com. Our ticketprovider Paylogic is connected to Ticketswap, so if you buy your ticket there, you are certain to come to Helldorado. See you in the pit!
Pre-ordered Tokens + Lockers
Pre-ordered Tokens + Lockers
Pre-ordering tokens or lockers is possible untill November 15th.
If you pre-ordered tokens or lockers, they can be redeemed at the a desk at the token/locker desks that says “Pre-ordered Tokens” or “Pre-ordered Lockers”.
Don’t forget to print your e-ticket! You will be needing this to exchange your ticket for Tokens/Lockers.
Cameras for personal use
It is not allowed to bring a camera without a, by Helldorado approved, accreditation.
This means that if you bring a camera to the festival, acces to the festival will be denied.
If you do wish to make photo’s during the festival, you can use a mobile phone.
How to apply for accreditation.
To apply for accreditation, send an email to firstname.lastname@example.org. Before applying, please read the guideline below.
- Applying for accreditation is possible until the 10th of November 2017. Request that are send in after this date are not to be taken in consideration.
- An approved accreditation can be changed until the 13th of November. After this date, there will be no correspondance about accreditation.
- We only take applies for accreditation into consideration after we receive a conformation of order from an editor of a platform (website, magazines etc). This should be an e-mail in which the editor confirms that a journalist or photographer is commissioned to take pictures for this particular medium with publication as purpose. We do not grant accreditation to social media or personal blogs.
- After recieving an a-mail from an editor, we will look into the application and e-mail a conformation or rejection as soon as possible.
During the festival, one editor and one photographer are welcome for each mediaplatform. Therefor, asking for accreditation for more then one editor or photographer is useless. It is highly appreciated if online media platforms publish an announcement or preview of Helldorado prior to the show.
Unless indicated otherwise, photographers who are in possession of a by Helldorado approved accreditation are allowed to take pictures (without flash) during the first 3 songs of the performance. In front of the stage there will be a special frontstage photo area that’s set up for this. After the first three songs the photographer has to leave the photo area.
-Keep an eye on the entree of the front stage photo pit for special announcements.
Feel free to contact us by mail:
14501 AJ Eindhoven